- Booking Confirmation
Your booking is deemed confirmed when we receive a deposit from you of 50% of the agreed rental figure and by making this payment you will be accepting these Terms and Conditions. A contract of booking is made when we receive the deposit and your full address details and details of hire as per your booking confirmation.
An invoice of the balance for the remaining 50% will be issued prior to your arrival. Non-payment of the balance may, at our discretion, lead to the cancellation of your booking.
Card payment can be taken through our online booking system which accepts all major cards. We also accept a direct bank transfer to our UK bank. Any banking transaction fees are to be covered by the guest. We can supply bank details on request.
- Security Deposit
A pre-authorised security deposit is taken on your credit card to ensure that no damage is done to the property or its contents. The amount is £100 and is refundable to you within 7 days of the departure date.
i) In the event of cancellation by the hirer:
Over 6 months prior to arrival
Full refund minus £50 administration fee.
Up to 56 days prior to arrival
30% of full amount.
55-30 days prior to arrival
50% of the full amount.
29 days or less
Full rental fee.
Please consider obtaining personal holiday insurance to cover this and other potential losses.
ii) In the event that the owner has to cancel for reasons beyond their control a full refund of all monies will be given. The owner cannot be held responsible for any further or consequential losses. We advise you to obtain holiday insurance to cover this.
6. Check In & Departure
Check in for our Edinburgh based properties is usually 15:00 onwards on the day of arrival, and departure is before 11:00 on the day of departure.
Check in for our Kippford based property is usually 15:00 onwards on the day of arrival, and departure is before 10:30 on the day of departure. We can at quiet times of the year extend these times however we need advanced notice of this so we can re-arrange cleaning etc.
- Owner Access
In case of an emergency the owner or their agent, reserve the right to access the property at any time.
8. The Party
The booking is not interchangeable without prior agreement. The hirer shall not sub-let the premises or any part thereof. We, the owners, reserve the right to refuse accommodation. In no circumstances may the number of people occupying the property exceed the number stated in the details, unless agreed in advanced and in writing. If the composition of the party changes after the booking has been made, we must be advised and agree to the change. We, the owners reserve the right to refuse entry or terminate the hire without notice if this condition is not observed, or refuses to hand over the property to any person who, in our opinion, is not suitable to take charge.
The hirer shall undertake to prevent any member of their party from causing a nuisance or disturbance to their neighbours at ALL times.
9. The hirer, agrees to keep the property and all the fitments, furniture, equipment and other contents in or on the property in the like state of repair and condition as at the commencement of the holiday let and will make good any damage, breakage or loss that may occur during the period of the holiday let. The property and all fitments, furniture, utensils and equipment etc., must be left in a clean and tidy condition at the conclusion of the period of the holiday let. The hirer agrees to leave the property in a clean and tidy condition and to pay the
full cost of damage and breakages. The hirer binds and obliges to pay the owners for any damage caused during the let period beyond reasonable wear and tear. The hirer shall, at all times, keep the property in a clean and tidy condition. A charge may be applied for an unreasonable amount of cleaning at the termination of the hire.
i) No pets are allowed unless agreed prior
ii) No smoking is permitted in any of our properties.
iii) No smoking out of the windows or using the crockery as an ashtray.
iiii) No stag or hen parties or party weeks/weekends.
11. Extra Charges
There are no extra charges for rates, gas and electricity. The property is supplied with pots, pans, glasses, crockery, cutlery and blankets or duvets, towels and bed linen.
Extra will be charged for late departures where not previously agreed and if the property is not left clean and tidy condition.
We offer additional addon items at time of booking eg dog charge.
12. Accuracy of Information
The Owner of the property has endeavoured to give accurate information of properties details and in the manuals for use in the properties. All information is given in good faith but the Owners cannot accept responsibility for any loss or damage, which may arise from the information given.
Confirmation of a booking by the Owners will be deemed to be an acceptance of
these conditions and a confirmation of the details and conditions supplied at the time of booking. The hirer warrants that he/she is authorised to agree to the owners
conditions, is acting on behalf of all persons including those substituted or added at a later date and must be one of the property occupants on each night booked. The
hirer is responsible for ensuring that all persons occupying the property comply with all the conditions in all respects. Any property occupied is strictly on the basis that the accommodation is for holiday use only and that no right to remain in the property after the end of the holiday period booked exists for the hirer or for any
other person or persons who occupy the property. All persons will vacate the
property at the conclusion of the period of the holiday.
Disputes and disagreements
Vacation Stay Scotland acts as an agent for the owners of properties and as the agent, Vacation Stay Scotland accepts no liability for any act, neglect or default on the part of the Owners or any other person not employed by them or under their control, nor for any accident, damage, loss, injury, expense or inconvenience to either person or property which the Guests, or any other person, may suffer or incur arising from, or in any way connected with, the Tenancy. The Owners accept no liability for loss or damage to the Guests’ possessions on the Owners’ land or property. Please also refer to Force Majeure.
14. Governing Law and Jurisdiction
The validity, construction and performance of this Agreement shall be governed by Scots’ Law. The Clients and the Guests submit to the exclusive jurisdiction of the Scottish courts.
15. Breach of Contract
If Guests breach any of the above terms and conditions the Owners or Agent reserve the right to re-enter the property and terminate the tenancy, without prejudice to the other rights and remedies of the owners.
1. In the first instance the following steps should be taken:
● Contact Vacation Stay Scotland
● the complaint will be documented and investigated
● appropriate actions will be taken to try and ensure a satisfactory resolution for all inclusive parties.
2. In no circumstances can compensation be made for complaints raised after the tenancy has ended if the hirer failed to advise the Agent during his/her occupancy.
3. Complaints which are not reported immediately will not be entertained subsequently, and no correspondence will be entered into in respect of complaints
made on departure or after your return home. In the event of a dispute arising between the property owner and hirer that cannot be resolved by agreement, both parties shall agree to appoint an Arbiter who shall be mutually chosen. In the event of the parties failing to agree upon a single Arbiter, an Arbiter shall be appointed by the Sheriff of Lothian and Borders at Edinburgh on the application of either party. The decision of the said Arbiter shall be final and binding on the Parties hereto.